|
Section: Frelance writers, guides, journalists, moderators resumes
Specialization: Content, interviewing, research, fashion, and music
Experience: 4 years
Age: 26 years
Sex: Female
Wages: Varies
Contact info:
First, Last name: Tyesha Holland
Phone: 414-326-8018
E-mail: TyeHolland@hotmail.com
Full description:
Tyesha Holland
4257 N 66th St.
Milwaukee, WI 53216
(414) 326-8018
TyeHolland@hotmail.com
Objective
Highly motivated professional seeks employment with a company that
offers the opportunity for career growth
Qualifications and Skills
Excellent Communication Skills: Written and Oral
Typing Skills: 50 wpm
Excellent ability to effectively solve problems
Ability to prioritize and meet deadlines
Proficient with several computer applications including: Microsoft
Word, Excel, WordPerfect, Microsoft PowerPoint, Microsoft Outlook,
Quicken, Microsoft Office, Windows 95, Windows 98, Windows XP, and
Internet Explorer.
Work Experience
Freelance Writer October 2003-Present
Gathering information to perform several different writing tasks, creating web content that will attract consumer’s attention, researching various topics to complete projects, keeping up to date with current events, political, world news, and entertainment stories. Editing, proofreading, event promotion, feature stories, newsletters, poetry, music and book reviews, and writing movie/documentary ideas.
Consumer Loan Specialist II January 2006-Present
JP Morgan Chase Milwaukee, WI
Editing loans for errors, data entry into system, preparation of loans to send to branches, keeping track of daily loans and production.
Branch Manager, August 2003 to January 2006
Checkmate Loans Milwaukee, WI
Handle daily operations of the office, duties include marketing
companies for prospective clients, daily calls to collect on delinquent
accounts, processing new loans and refinance loans, working with
management to improve customer satisfaction, keeping track of inventory
in the office, and managing business relationships, both internally and
externally, in a professional manner, and handling confidential
information.
Sales Associate, October 2002 to January 2003
Sears Brookfield, WI
Serviced customers with merchandise returns and exchanges.
Responsibilities included: recognizing customer's needs and in return
giving the expected services as needed. Handling all customer inquiries
and having a keen knowledge of merchandise to be effective in giving
the answers to customers effectively. Assisted in processing and
replenishing merchandise and monitoring floor stock, and effectively
processing new credit accounts for customers.
Office Assistant, August 2002 to December 2002
Preston's Upholstery North Chicago, IL
Answering all incoming calls, filing work orders, creating memos and
promotional materials for sales and new services, scheduling
appointments for estimates and deliveries, keeping track of new
inventory and month end inventory, keeping track of customer
statistical information: including the jobs that were completed, dates,
and billing.
Customer Service Representative January 2001-March 2001
JCPenney's Wauwatosa, WI
Handling customer complaints and inquiries, extensive data entry,
faxing orders to delivery companies, confirming delivery times and
dates, issuing damage reports of merchandise, contemplating best
possible solutions for dissatisfied customers, answering calls, filing
orders and issuing refunds to customers.
Sales Associate/Cosmetics Counter Manager October 1999 to November 2000
Marshall Field's Wauwatosa, WI
Handling daily sales transactions, ensuring that each customer received
outstanding service by providing a friendly environment, resulting in
repeat customers and building professional relationships according to
the customer's needs, handling all promotional events and visual
merchandising for product line, maintained awareness of customer's
product needs and suggestions to improve sales, meeting and
consistently exceeding weekly department sales goals, issuing monthly
mailings of upcoming product events and customer appreciation sales and
free gifts.
Sales Associate August 1997 to April 1998
Boston Store, Wauwatosa, WI
Providing customer service in the men's department duties included:
helping customers decide on purchases, answering all customer's
inquiries on merchandise, doing end of season inventory, assisted in
returns and exchanges as well as purchases, assisted in display
maintenance,and cashiering duties.
Education
University of Wisconsin- Milwaukee January 1999- May 2000
Major: Journalism/ Mass Communications
John Marshall High School August 1995 to June 1998
Major: Media Studies
Three-Year Grad
References
Available upon request
|
